Frequently Asked Questions

SHIPPING INFORMATION

I entered the wrong shipping address! Can I change it?

We cannot change the shipping address for orders that have already been processed at our warehouse for shipping or have already shipped out of our warehouse. Any changes must be made to the shipping address before we process it and you receive your tracking information  If your package was shipped via UPS you can request a redirect, although this may cause you to incur an additional fee from UPS. The National EMS Memorial Service store is not responsible for any mis-delivered packages if the wrong shipping address was entered during checkout, but we want to help! We are able to make changes to the order if it has not processed and been shipped. You can reach out to us via our CONTACT US page and we will do our best to help you with any changes to the shipping address. 

How long does shipping usually take?

Our standard shipping typically takes anywhere from 3-5 business days. This can vary if we are receiving any large number of orders. Please note that on the website when you are choosing your shipping carrier at check out, it will give you an estimated time of delivery, please note that is an estimate by the carrier once they have the item in their possession. It does not indicate how long it may take for you to receive the order. For example, we note all items ship within 3-5 business days. If you place an order and you see the carrier states 1 day delivery, that does not mean you get it the next day from the time of the order. That estimate is from the time they (the carrier) take possession of the package. 

What happens if my package is lost or stolen?

We ship with only the most reliable carriers worldwide. Once the package has left our warehouse, The National EMS Memorial Service Store cannot be held accountable for lost, stolen or mis-delivered packages, but we want you to have the best possible experience. Please contact the carrier assigned to your order and see if they have any insight as to where your package is. If they are unable to assist, please email us using our CONTACT US page so we can work with you to resolve this issue.

Please note that if the tracking information indicate the package was delivered, you will need to contact the carrier at that point to see where they may have delivered the package. We are not responsible for replacement etc in these situations and you would need to file a claim with that carrier service.